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Cancellation Policy
At Shofus, we strive to provide a seamless shopping experience. However, if you wish to cancel an order, please review our cancellation policy below:
Order Cancellation Before Dispatch:
You may cancel your order before it is dispatched from the seller's warehouse. To initiate a cancellation, please visit the "My Orders" section on your Shofus account and select the item you wish to cancel.
Order Cancellation After Dispatch:
Once an order is dispatched, cancellations are not allowed. However, you may initiate a return after receiving the product as per our return policy.
Refund for Cancellations:
If you cancel an order before dispatch, any payment made will be refunded within 7-10 business days to the original payment method.
For any questions, feel free to contact our customer support team at support@shofus.com.
